Frequently Asked Questions (FAQ)
1. What is Offline Wallet Pro?
Offline Wallet Pro is a secure hardware wallet designed to store and protect the private keys of cryptocurrencies, NFTs, and other blockchain-based assets. Unlike software or online wallets, Offline Wallet Pro keeps all key data completely offline, minimizing exposure to hacking and digital threats.
2. What does a cryptocurrency hardware wallet do?
A hardware wallet is a physical device used to securely store the private keys that grant access to your digital assets. With Offline Wallet Pro, your keys never leave the device or connect to the internet. This ensures that your crypto remains protected from malware, phishing attacks, and unauthorized access.
3. Does Offline Wallet Pro allow users to buy, sell, or trade cryptocurrency?
No. Offline Wallet Pro does not provide or facilitate any form of cryptocurrency trading, exchange, or purchase. The device is designed purely for offline key storage and security management.
4. Why is offline storage important for crypto assets?
Online wallets or exchanges can be vulnerable to hacks or data breaches. Offline storage — often referred to as “cold storage” — provides the highest level of protection because private keys are generated and stored in a physical device that never connects to the internet.
5. What types of digital assets can Offline Wallet Pro store?
Offline Wallet Pro can store the private keys of major cryptocurrencies and compatible NFTs. However, it does not store the actual assets themselves — only the cryptographic keys that give you access to them on the blockchain.
6. How do I set up my Offline Wallet Pro device?
When you receive your device, follow the setup guide provided in the package. You’ll be asked to:
1. Initialize your device and create a new wallet.
2. Generate a secure recovery phrase (usually 12–24 words).
3. Write down your recovery phrase on paper and store it safely offline.
4. Confirm your setup to complete the process.
Never take a photo or store your recovery phrase online.
7. What happens if I lose my Offline Wallet Pro device?
If you lose your hardware wallet, you can recover your funds using your recovery phrase on a new compatible device. Offline Wallet Pro never has access to your recovery phrase or private keys — only you do.
8. Does Offline Wallet Pro connect to the internet?
No. Offline Wallet Pro is designed to function without an active internet connection. This is what makes it secure — your private keys are never exposed to the web or any online service.
9. Is Offline Wallet Pro open-source or audited?
Offline Wallet Pro is developed following strict security protocols and undergoes internal testing to ensure device integrity. Technical details, firmware updates, or independent audit information may be made available on our official website when applicable.
10. What security features does the device include?
The device includes:
- Encrypted key storage
- PIN or password protection
- Tamper-resistant hardware
- Offline operation (no Wi-Fi or Bluetooth)
These features help prevent unauthorized access and maintain full control over your private data.
11. Can Offline Wallet Pro be used with any cryptocurrency app?
Offline Wallet Pro is compatible with several third-party wallet interfaces that support offline signing. However, it is not directly connected to any exchange or app that performs trading or transactions.
12. Does Offline Wallet Pro collect user data?
No. Offline Wallet Pro does not collect, track, or store user information. The device functions locally and offline. The website only uses minimal analytics to improve usability, but no personal crypto data is ever requested or stored.
13. What makes Offline Wallet Pro different from online wallets?
Online wallets store private keys in servers or apps that may be exposed to hacking. Offline Wallet Pro stores keys in a dedicated physical device that remains disconnected from the internet. This ensures a higher level of privacy and control.
14. What should I do if my recovery phrase is compromised?
If someone gains access to your recovery phrase, they can potentially access your digital assets. If this happens, move your assets immediately to a new wallet and create a new recovery phrase. Always store your recovery phrase in a safe, offline location.
15. Can Offline Wallet Pro be used by beginners?
Yes. Offline Wallet Pro is designed with ease of use in mind. Even if you are new to cryptocurrencies, you can follow the simple setup guide to securely manage your keys without advanced technical knowledge.
16. Does Offline Wallet Pro offer customer support?
Yes. Our team provides support for technical questions related to the device and setup. However, we cannot recover lost recovery phrases or assist with any crypto transactions, as those are entirely under the user’s control.
Contact us at support@offlinewalletpro.info for assistance.
17. Is Offline Wallet Pro a financial product?
No. Offline Wallet Pro is not a financial or investment product. It is a security device used to protect private cryptographic keys. It does not involve monetary transactions, trading, or financial services of any kind.
18. Does Offline Wallet Pro have a warranty?
Yes. Each device includes a limited warranty covering manufacturing defects. The warranty does not cover damage caused by misuse, tampering, or improper storage. Details are included in the package.
19. Is Offline Wallet Pro available worldwide?
Our website provides information accessible globally, but product availability may vary by region. Check our contact page or reach out to us directly for regional inquiries.
20. Why should I trust Offline Wallet Pro?
Offline Wallet Pro is built with transparency, simplicity, and user control in mind. Our mission is to empower users to manage their crypto security independently — without reliance on third parties or online platforms.